FAQ Sections - Bento

Frequently Asked Questions

Answers about our product, our partners, and how we work with our clients.

Top Questions

What Is Bento?

Bento is a technology company that enables organizations and individuals to get access to affordable dental care without the need to contract with any insurance company.

Why Do Individuals Choose Bento?

Bento makes it easy to get high quality, affordable, and easy to understand dental benefits. Find your dentist, manage appointments, understand costs, pay negotiated rates, and manage your entire family - all in one app. No more surprise bills to deal with.

Why Do Dentists Choose Bento?

Dentists in your neighborhood use Bento’s software to instantly understand member benefits and get paid faster. No pre-treatment estimates. No payment delays. Dentists get paid directly through Bento’s platform.

Why Do Organizations Choose Bento?

Organizations of any size are able to build pay-as-you-go dental plans that fit their budgets. Unused benefit dollars stay in the organization’s bank account. Members will always have a clear, real-time picture of their benefits.

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How will I self-insure my company?

Your company will contribute the same monthly premiums into a company owned bank account. Bento moves plan dollars only when employees receive services.

Is employee data protected?

Of course. Bento is HIPAA-compliant, and built with security and fraud detection. Employee PHI and PII is completely protected.

How will I manage all the employees at my company?

Bento’s Employer Portal is where you manage enrollment, employee status, COBRA, all in one place. We also seamlessly integrate with existing payroll, benefit, and HCM systems.

How long will it take an employee to set up the app?

Enrollment for an individual or a family takes less than 5 minutes and can be completed anytime, anywhere during open enrollment.

What happens if an employee leaves?

Employer coverage will end on the date you choose however, employees can elect to stay covered by connecting an out-of-pocket method in the Bento App.

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I don’t have coverage, can I sign up?

Anyone can sign up to use Bento. Download the app, put in your information and add a payment method and that’s it. You won’t be charged for anything until you go to the dentist.

How is Bento different from my current dental insurance?

You no longer need to pay monthly premiums. Get the same discounted rates but only pay-as-you go.

Why do you need my social security number?

Bento uses your Social Security Number to do identity verification. This ensure that only you have access to your HIPAA-compliant information, PII, and enrollments.

When will my credit card be charged?

Creating a Bento account is free! You will only be charged after your service is complete.

How do I find a dentist?

Download the free mobile app and select “Dentists” to search for a dentist anywhere in the United States.

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Who’s paying me?

If the patient has an Employer plan, Bento moves the money on behalf of the employer, directly from their bank account to yours.
If the patient has an Individual plan, Bento charges the patient's credit card on file and moves the money directly to your bank account.

How long does it take to get paid?

7 Business Days.

Is Bento a discount plan?

No. Bento pays fees on all CDT codes similar to carriers you already accept.

Do you have a fee schedule?

Yes. A full fee schedules is available to download and review while creating a free account.

How do I file claims?

You won’t need to. The Bento Dentist Portal will tell you in real-time the amount covered by the plan, and the patient portion (if applicable), on a per service basis. You’ll get paid directly after services are complete.

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Have more questions?
Get in touch with our team today.